The positive scores come as many hedge fund clients relied on their administrators to weather market turbulence and provide support for their own business continuity plans.
As Prime Brokerage survey launches, increased flexibility takes account of conditions imposed by the coronavirus pandemic.
The new global survey will rate providers based on client feedback in a number of key ETF service areas, and will go live on Monday 6th April.
The relatively consistent scores signals how hedge fund administrators are still focused on their core service provision.
Administrators such as Apex and Ultimus Fund Solutions achieved significantly higher ratings from their mutual fund clients, in comparison to their established bank rivals.
Global Custodian's annual Agent Banks in Major Markets Survey is now live, and can be accessed by clicking here.
According to the global category averages, relationship management and client service achieved the highest perception rating by cross-border respondents.
Initial Prime Brokerage Survey results show capital introduction to be the lowest ranked service area, according to hedge fund respondents.
Global Custodian magazine and McLagan will survey clients of the custodian and investment banks active in the securities services industry.