Global Custodian to launch inaugural ETF administration survey

The new global survey will rate providers based on client feedback in a number of key ETF service areas, and will go live on Monday 6th April.

By Joe Parsons

Global Custodian will launch its first exchange traded fund (ETF) administration survey, which will benchmark and rate the top fund services and custodians operating in the booming passive investment servicing market.

The new global survey will rate providers based on client feedback, in a number of key service areas from fund accounting, middle-office and transfer agency to ETF basket services, total cost of ownership, and ETF asset servicing models.

Global Custodian will go live with the survey on Monday 6th April, and close it on Monday 8th June.

The survey comes in two parts: one is the provider survey which administrators and custodians will fill out to give background on their business, and the other is a client survey whereby the asset manager/ETF sponsor would rate their provider(s). We encourage all providers to actively engage in the survey, and the more responses we receive, the more accurate survey scores will be.

Assets in global passive investment funds have surpassed the $11 trillion mark as investors continue to transition away from costly, actively-managed funds. According to data compiled by the Investment Company Institute (ICI), assets in passive investment vehicles reached $11.4 trillion at the end of November last year, of which over $6 trillion of assets are held in exchange traded funds (ETFs).

As a result, the ETF market has quickly emerged as a key battleground for custodians and fund administrators to win new clients and mandates.

For all survey enquiries, please contact GC’s survey administrator Beenish Hussain –