This year marks the 30th anniversary of the Global Custodian survey of client perceptions of the quality of service provided by local agents. Several smaller markets have achieved enviable results in the process.
This year is the 30th anniversary of Global Custodian’s annual survey of client perceptions of the quality of the services they receive from the local agents of global custodian and global investment banks. Perhaps in celebration, scores overall have risen.
While Central and Eastern Europe is regarded for the sake of convenience as a single region, securities services providers experience different client priorities and requirements in the individual markets.
While domestic institutional clients of South African custodians have a similar overall perception of their service providers to the banks’ foreign clients, there are some intriguing differences at a service category level.