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The self-service client model

The self-service client model

Self-service has become prevalent in the customer service experience through new technologies at supermarkets and airports, but can this spread to securities services?

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Should we view T2S as a failure?

Should we view T2S as a failure?

An 11-year project with immeasurable costs and missed targets, but one which has delivered on its promise to harmonise Europe’s settlement market, should we class T2S as a success or failure? Asks Jonathan Watkins.