Tag: robotics

The self-service client model

Self-service has become prevalent in the customer service experience through new technologies at supermarkets and airports, but can this spread to securities services?

Arrival

The securities services industry is beginning to roll out chatbots to respond to client queries, so what can we expect from this new technology going forward? Jonathan Watkins investigates.

How custodians learned to stop worrying and love the FinTechs

More and more FinTech firms are now entering the securities services space hoping to disrupt the industry, and while we’ve been busy asking whether they pose a direct threat or an opportunity for custodians, the incumbents have been planning behind the scenes.