BISYS says it has expanded its relationship with managed network supplier Vanguard Managed Solutions (VanguardMS), to enable the company to offer managed network services to its clients using wide area networks (WANs). BISYS bank clients will also be able to use VanguardMS’s new IP Telephony Services and access a customer web portal to monitor all managed services.
VanguardMS’ Careguard Managed Services is a round-the-clock predictive network monitoring, management, and support service. It aims to identify network performance problems at ATMs and teller systems, so that service consistency is improved. Vanguard’s IP Telephony Services can be integrated with Careguard to provide converged voice and data services that aim to increase productivity and save telecommunications charges.
Through the customer web portal, BISYS bank clients have access to client-specific network information, including real-time network maps and trouble ticket and network performance status.
“Our expanded business relationship with BISYS signifies our mutual commitment to providing innovative technologies to help banks realize even greater operational efficiencies and improved service levels,” says Steve Dalrymple, chief executive officer of Vanguard Managed Solutions. “Currently, more than 200 BISYS bank clients have implemented our Careguard solution. By using our technology, these banks minimize the risk of losing customers or revenue due to network downtime, poor performance, or inefficient problem resolution processes. With Careguard now a standard service, BISYS is well positioned to implement additional VanguardMS solutions as its clients’ needs require.”
“For financial institutions, maximum uptime is essential,” says Bill Neville, president of BISYS Information Services. “Throughout our long-standing relationship, VanguardMS has continuously demonstrated its ability to deliver technology that gives our clients peak performance around the clock. Its investment in IP telephony services ensures our clients capitalize on the latest technologies for communication and security. VanguardMS’ proactive approach to product development is in line with our philosophy of anticipating our clients’ needs and delivering technologies to meet those needs. We remain enthusiastic about our business relationship with VanguardMS and look forward to continued growth from our alliance.”