Wachovia has received top grades for its Treasury Services and customer service across multiple categories in Phoenix-Hecht’s Cash Management Monitor Survey.
This survey reports the views of more than 1,600 US senior financial executives on Treasury Services providers.
In addition, Wachovia was a market share leader among Treasury Services providers in the Ernst & Young 2007 US Cash Management Survey. The survey ranked Wachovia as the nation’s third-largest cash management provider based primarily on volume. Wachovia also ranked No. 1 for Remote Deposit Capture client volumes and No. 1 for the largest number of Internet reporting accounts.
“Wachovia consistently receives high scores in Treasury Services industry surveys, and it’s all due to the commitment we have to this business and to our clients. While the Phoenix-Hecht survey reports the level of client satisfaction with our solutions and service, it makes sense that our top rankings by clients translate into the leadership in market share and volumes shown in the Ernst & Young data.
“Our job is to manage the behind-the-scenes complexity and to deliver the right solutions addressing clients’ emerging needs at the right time. This allows our Treasury Services clients to focus on their increasingly strategic roles within their companies,” says David Trotter, head of Treasury Services for Wachovia.
The Ernst & Young US Cash Management industry survey is conducted annually. It targets the top 100 US bank holding companies and key non-bank lockbox providers to capture volume, product feature and pricing data. The survey gathers information on a range of cash management products.
The Phoenix-Hecht Cash Management Monitor Survey targets both public and private US corporations with sales of $100 million and greater. It ranks corporations in three performance categories: Product Performance, Bank Perception and Relationship Management. The senior financial executives rated Wachovia “A+” and “A” across the board for these categories.
Financial executives from companies with sales greater than $500 million awarded Wachovia 21 “A+” and two “A” rankings across 23 categories. Those from companies with sales between $100 million and $500 million awarded Wachovia 18 “A+” and four “A” rankings across 24 categories.