Talisma Corporation, a provider of Customer Interaction Management (CIM) implementations, is launching a specialised version of its CIM suite for the UK Capital Markets and Retail Banking sector.
Talisma’s CIM suite will enable financial services organisations, from specialist boutiques to tier one banks, to optimise knowledge management and effectively manage communication across multiple channels. Talisma says the implementations will help to reduce escalation costs and ensure timely responses to all enquiries.
“Cost of escalation, ineffective knowledge management processes, and failure to respond to clients are some of the biggest issues currently facing the rapidly expanding financial services sector,” says Haj Muntz, Director, Financial Services Programme Management at Talisma.
“Effective communication management, both internally and to external clients, will be a powerful differentiator in this increasingly commoditised industry. By using Talisma’s solution, organisations can streamline their sales, service and marketing operations and ensure that all communication across every channel is consistent, relevant, timely and accurate to promote the most informed decisions.”