NCR Corporation has introduced new self-service technology in Hong Kong that can help improve efficiency, deposit growth and customer service for financial institutions. Along with the next-generation NCR SelfServ family of automated teller machines (ATMs), NCR also shared its mobility strategy, demonstrating how a growing number of banks are already seeing the value in extending their customer reach via NCR APTRA Mobile Banking.
Recognizing that consumers now compare service interactions to their experiences outside of banking, financial institutions are looking to differentiate via best-in-class customer service while creating tailored consumer experiences.
Dramatic changes to the servicing and operational functionalities uniquely available in the new NCR SelfServ ATMs help banks to streamline business processes and create new efficiencies. NCR SelfServ also helps drive deposit and revenue growth by delivering the broadest range of transaction services and ensuring higher availability to consumers. This will help steer differentiated loyalty among customers and deepen existing relationships.
With its “self-healing” capability, the NCR SelfServ family addresses the need for ATM availability, one of the key priorities for banks in Hong Kong. This new ATM family recovers automatically from software failures without intervention, cutting down recovery time previously ranging from three to four hours to just 10 or 15 minutes, therefore ensuring significantly lower impact on customer service.
More than half of ATM downtime is due to low-level maintenance tasks – often performed by branch staff – such as replacing receipt rolls and clearing cards or paper jams. With and intuitive interactive graphic operator panels, NCR SelfServ allows staff to fix more faults the first time and do so more quickly, again leading to better availability.
NCR SelfServ units are available with NCR’s patented two-sided thermal (2ST) receipt printers that can reduce ATM receipt paper consumption by up to 45 percent. Its dual receipt roll dispensers include auto-change functionality and hold larger paper rolls. NCR SelfServ incorporates new technology that improves ATM availability to the extent that, on average, up to 16,000 more consumers can be served per year for every 100 ATMs on the network.
The new NCR SelfServ family is designed to deliver the most advanced services, including bill payments, high capacity intelligent cash deposit, together with single or bunch check deposits. NCR SelfServ is also the only ATM family to feature protected USB technology which can prevent any attempt on unauthorized hardware changes. This also means that modules needed to deliver future services on ATMs can be added quickly, without compromising the security of the ATM. For example, as 2D barcode technology emerges, bill payments and other transactions that use this technology can be handled on new modules available on NCR SelfServ. Technologies such as contactless card and mobile payment systems can also be easily integrated with NCR SelfServ ATMs to improve convenience for customers and create revenue-generating opportunities for financial institutions.
The innovations behind NCR SelfServ’s availability and other technology improvements can help financial institutions meet their environmental goals and responsibilities, as it offers comprehensive energy efficiencies and adherence to the latest global manufacturing standards.
NCR SelfServ has been installed by major customers both in developed and emerging markets, including Australia, Canada, China, Russia, Saudi Arabia, Spain, Turkey, the United Kingdom and the United States.
Consumer reliance on mobile devices continues to grow at an unprecedented pace – the mobile phone has become the single most important piece of technology most people own. With that reliance, consumers are increasingly demanding that companies interact with them on their mobile phone, the same way they did with the Internet 10 to 15 years ago.
NCR APTRA Mobile Banking means that consumers can connect, interact and transact with their banks anytime and anywhere from their mobile handsets. They can view accurate and updated account balances, pay bills, view recent payments and scheduled payments, make fund transfers and more. APTRA Mobile Banking serves as a perfect complement to a bank’s other channels, such as ATM, branch and online banking. And what customers seem to value in particular is NCR’s proven capabilities in combining these multi-channel applications with hosted services for optimum availability, scalability and security.”
The world’s leading ATM and self-service provider, NCR helps consumers conduct more than 23 billion transactions a year through more than 600,000 NCR touch points and has been the world’s number 1 ATM manufacturer for the last 22 consecutive years.
D.C.