United Bank Limited (UBL), one of Pakistan’s largest private commercial banks, has chosen SunGard’s System Access application to help it centralize its core banking operations.
UBL has more than 1,060 branches in Pakistan, as well as international operations across the Middle East, Europe and the US It also has plans to increase this network and grow its international business into new regions.
The System Access Core Banking application has shared common enterprise foundation modules, a centralised product factory and straight-through processing capabilities that will help UBL to centralise its business processing making it uniform across all of these growing domestic, regional and international banking operations.
UBL has also selected SunGard’s System Access Customer Service Manager (CSM), an application that will help the bank by providing a complete and single view of each of its customers across applications and products. Tightly integrated with the core banking application, CSM will help UBL to achieve its goal of becoming a customer centric banking organisation.
In addition, its service-oriented architecture and software development kit will enable UBL to extend CSM as the front-end for other host and product applications, providing access to their complete range of banking products through a single portal view.
CSM, through its Customer Relationship, Teller Services, Internet Banking and Origination applications, will also help UBL to increase its ability to cross- and up-sell, turn its tellers into additional points of sale and extend its Internet banking services and products.
“After careful analysis, we decided that SunGard’s System Access solution would provide us with the best technology and most complete functionality to help us achieve our goals,” says Adnan Masood, project director, UBL.
“The banking industry, both domestically and internationally, is becoming far more competitive. We therefore need to transform our business processes in order to stand shoulder to shoulder with the world’s leading banks and take a leadership role in product innovation, market agility and customer service,” says Atif R. Bokhari, president and CEO, UBL.
“We are pleased to be selected as a long-term trusted partner of UBL as it seeks to transform its business. This latest System Access success, our fourth in Pakistan, is a good indicator that SunGard’s efforts to provide the right mix of continuous product innovation and local industry knowledge are working,” adds Leslie Loh, president, SunGard’s System Access business unit.