Union State Bank has implemented technology from Metavante Corporation to streamline teller capture workflow. Established in 1928, Union State Bank is a full-service financial institution headquartered in Florence, Texas.
Union State Bank is deploying Metavante’s Direct Teller aplication, a distributed capture product that allows bankers to image-capture and balance check deposits at the teller station. Requiring no software interface development, the Direct Teller solution fully integrates with Metavante’s Teller Insight, the bank’s existing branch teller system. Combined, the applications enable traditional online transaction processing, check image capture and transaction balancing at the point of presentment, providing Union State Bank with complete item capture functionality at each branch location.
“To improve performance and increase the productivity of our branch personnel, we selected a cost-efficient teller capture solution that would enable the quick capture and verification of deposits, eliminating the increasing time and expenses associated with the printing, shipping and storing of counter paperwork,” says Colleen Beck, president, Union State Bank. “Our customers are much more than just a name and number-Direct Teller provides us the capacity to greet and really connect with our customers, building trusted relationships that allow us to understand and meet their individual needs.”
The bank’s deployment of the Direct Teller technology is an expansion of its extensive relationship with Metavante for a number of products and services, including: core processing, customer relationship management, ATM support, bill pay, business and consumer electronic banking, card processing, card personalization, electronic payments, consulting and telephone banking.
“Through our integrated solutions, Metavante continues to help our clients automate the payments process and reduce operational costs,” says Paul Danola, president, Metavante Image Solutions. “Metavante’s Direct Teller solution not only streamlines the check image-capture, transaction balancing and clearing process but also allows the bank to provide later deposit cut-off times, accelerate access to funds, provide immediate research capabilities and improve fraud detection. These are key components that are critical for Union State Bank to compete so effectively in its market.”
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