Tom Cremona Will Drive Customer Services At MassMutual

MassMutual's Retirement Services Division has appointed Tom Cremona to the post of vice president of client relationship management. Cremona assumes responsibility for client relationship management from Marie Augsberger who recently left MassMutual. He will continue to report to Hugh O'Toole,

By None

MassMutual’s Retirement Services Division has appointed Tom Cremona to the post of vice president of client relationship management.

Cremona assumes responsibility for client relationship management from Marie Augsberger who recently left MassMutual. He will continue to report to Hugh O’Toole, senior vice president of distribution and client relationship management for MassMutual’s Retirement Services Division.

Throughout his 15-year career in the Retirement Services Division at MassMutual, most recently as northeast division sales manager, Cremona has successfully fulfilled key leadership and client-facing roles in both distribution and investment services.

“Tom Cremona’s comprehensive retirement services experience, relationship-building skills, and client-centric vision are a winning combination for MassMutual clients and their trusted advisors,” says O’Toole.

“We are fortunate to have a leader with Tom Cremona’s passion for exceptional client service and deep experience to fill this pivotal client relationship management role,” says Elaine Sarsynski, executive vice president of Retirement Services Division, chairman and CEO of MassMutual International LLC.

“MassMutual clients are in very capable hands and will continue to experience our commitment to excellent customer service.”

L.D.

«