TIBCO Software says UK travel agency Thomas Cook is to use its Enterprise Application Integration (EAI) and Business Process Management in overhauling its internal business systems. The solutions will enable Thomas Cook to implement a Shared Service Centre in a co-sourced agreement with Accenture.
TIBCO has provided an integration platform that will eventually tie together Thomas Cook’s disparate applications and internal business computer systems for real-time information delivery. The Shared Service Centre will centralise all UK and Irish operations to reduce costs, enhance operating efficiencies and improve customer service.
“We selected TIBCO because of its established track record in the travel and tourism sector, together with its proven scalability and rapid deployment capability, “explains Carl Dawson, IT director for Thomas Cook UK Ltd. “The TIBCO team enabled us to realise significant returns in terms of efficiency just 5 months after starting on the project.
“Thomas Cook’s selection of TIBCO for its new Shared Service Centre reflects TIBCO’s expertise in providing innovative, scalable real-time business integration solutions for the travel and tourism industry, and adds to a customer list that includes such global leaders as TUI, Carlson Wagonlit and Delta Airlines, ” adds Erik Hansen, president EMEA for TIBCO Software Inc. “TIBCO is tackling the complexities of yield management and asset productivity and shaping the industry standard for integration solutions in the travel and tourism sector.
Thomas Cook UK is replacing much of its existing legacy systems with an SAP system. TIBCO will integrate this new SAP system with Thomas Cook’s remaining technological architecture, to create the Shared Service Centre.