Tasmanias Retirement Benefits Fund (RBF) has gone live with the first phase of its multi-stage implementation of DSTis automated workflow solution, AWDO.
The solution has allowed Tasmanias public sector superannuation fund to implement new business processes and practices that will improve efficiency and customer service levels while delivering significant annual business efficiency gains. RBF has re-designed business processes to increase automation, boost compliance levels and reduce duplication, processing and filing costs.
Phase one of the project included a contact management solution, electronic document management, integration of web processes, some workflow and management reporting.
By moving away from manual processes we will be able to service our members with more accurate information in real time. Previously staff had to request a file and it could take 24 hours before the query was answered, RBFs CEO Simon Gilles said. As well as improving efficiency and customer service, we will also be able to reduce our business risk through the consistent adoption of processes throughout the organisation.”