Fiserv, Inc, the provider of financial services technology solutions, announced that State Bank of Bussey, a full-service community bank based in Bussey, Iowa, has selected the Precision bank platform to provide an enterprise-wide technology solution. Founded in 1931, the $52-million asset bank has doubled in size in the past three years while serving south central Iowa.
State Bank of Bussey, which is now processing in-house on Precision, also selected a variety of value-added Fiserv solutions, including COLD Storage, Accounts Payable and Letter Writer for Precision, to streamline the bank’s operations and enhance customer service. This multi-product implementation leverages Fiserv’s core competencies in processing services and customer and channel management.
“We chose Fiserv because they are experts in the banking market,” says Tony Latcham, chief executive officer, State Bank of Bussey. “Because we’re a small bank, we need a well-respected, dependable partner that can help us with compliance, technology and support, so we’re not carrying everything on our shoulders and can focus on serving our customers.”
In 2006, the bank added a new branch in neighboring Oskaloosa, Iowa, which enabled State Bank of Bussey to expand its footprint while moving closer to the agricultural base it targets. “Because of our rapid expansion over the past three years, it’s important for us to have a solution that can grow with us and meet any future technology needs. Precision from Fiserv has the capabilities to serve us now and into the future, as well as a team of experts who can help us stay ahead of regulatory requirements,” said Dawn Playle, accounting/operations specialist for State Bank of Bussey.
The tight integration and usability provided by Fiserv solutions is proving invaluable to State Bank of Bussey. “When a customer comes in, we want the staff to feel confident using the system that accesses information,” says Latcham. “It’s nice to have a system that’s not only accurate, but also easy to work with.” The Precision Bank Platform is designed to automate tasks, reduce staff touch-points and enhance efficiencies. The ability to customize the solution at individual workstations enables bank staff to have faster access to key data, and thus provide more timely and higher quality customer service.
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