DST International (DSTi) says the Retirement Benefits Fund (RBF) of Tasmania has bought its automated workflow application, AWD. RBF will begin implementation of the AWD system in September 2005.
RBF is Tasmania’s public sector superannuation fund, established in 1904.
Membership is available to people working on a casual, contract, permanent or temporary, full or part-time basis for a Tasmanian public sector employer and their spouses.
“We realised that we needed to implement new cutting-edge technology across the business to better focus our staff on high value actions, management on the true cost of doing business and improve our commitment to our customers with enhancements such as self-service website capabilities,” says Simon Gilles, CEO, Retirement Benefits Fund.
“Our selection of DSTi we believe is in line with our business objectives – namely providing a great return on investment for our members. We are glad to say that at the end of an exhaustive twelve month evaluation process they are the right fit for our business.”
The implementation of the AWD solution transforms each letter, email, fax or phone call received into a format that is easily accessible by all RBF staff, and then with the incorporation of straight through processing (STP) greatly reduces the manual processing of paper documents within the organisation. By automatically routing routine work, it frees up staff to focus on providing a higher quality experience for members, improves the quality and timeliness of information being provided to management and provides more information about each member each time they call – reducing waiting times and improving member care.
According to Ian Mathieson, CEO of DSTi Australasia, the application allows organisations to become “more efficient, more accountable and more cost effective. Upon implementation of AWD, RBF will reduce duplication and costs through extensive process automation and work management, the fund manager will understand and stay ahead of operational issues thereby allowing it to make immediate and appropriate improvements to its business where necessary.”
AWD is a business process management application taht aims to capture paper, fax, text, voice, web, data from files, messaging interfaces and other information channels. It can be integrated with the DSTi product range, MS Office products, IBM’s Websphere Suite, the web, and other applications.