Pegasystems Inc., a provider of business process management software, has announced the release of its Retail Banking Industry Framework.
Retail banks are investing heavily in BPM technologies to solve critical business and IT needs. As observed in a recent Gartner, Inc. report, “With an agile business architecture, a bank can use BPM to emphasize intersections among processes and applications to create a collaborative environment, foster innovation and enable change.” Pegasystems-whose customers boast over 50% of all banking assets in the US–now offers BPM capabilities gained from its experience serving these banks.
“Retail banks know their business success is dependent on offering differentiated service while driving efficient back-office operations. They need to reduce time to market and increase business agility in both customer-facing solutions and back-end risk, compliance and processing solutions,” said Jay Sherry, vice-president of marketing and solution development for Pegasystems. “We are now delivering best practices distilled from Pegasystems’ 22 years of experience serving Tier 1 financial institutions.”
The Retail Banking Industry Framework brings together best-practice bank operations with best-in-class business process management. By leveraging the pre-built foundational elements of the Industry Framework with Pegasystems’ leading SmartBPM Suite, retail banks can build solutions such as event-based marketing, compliance management, fraud management and customer case management.