Northern Trust appoints new head of client services for Hong Kong, Macau and Taiwan

Former Citi and JP Morgan client services head joins up with Northern Trust in Hong Kong.

By Jonathan Watkins

Northern Trust has named a new head of client services for its asset servicing business in Hong Kong, Macau and Taiwan.

Caroline Hwang joins from JP Morgan Chase, where she led teams servicing North Asia private bank clients as head of client services.

Prior to that, she held key management roles within securities services at Citi. Hwang’s past financial services experience also includes positions at Deloitte, PwC Consulting, Standard Chartered and HSBC where she led teams, building her expertise in risk management and service support. 

In her new role, Hwang will be responsible for managing Northern Trust’s client service team for institutional asset owners as well as developing and implementing Northern Trust’s strategy across these markets.

Based in Hong Kong, Hwang reports to Michael Wu, country executive for the Greater China region at Northern Trust.  

“As our business across Asia-Pacific continues to grow, we are seeing an increased demand for solutions such as integrated trading, foreign exchange and Environmental, Social Governance analytics, from both our asset owner and asset manager clients, to meet individual investment requirements,” said Wu.

“We’re delighted to appoint Caroline to help drive our capabilities. Her substantial experience in client service across Asia will enable us to continue to support our clients in reaching their goals.”

Northern Trust has an established network of 11 offices across Asia-Pacific and the custodian’s most recent asset servicing mandate in the region came from Asset Management, a specialist Asian macro alternative investment manager spun out of US hedge fund giant Millennium Capital Management.