Morgan Stanley will pay $12.5 million to resolve charges that it failed to produce e-mails in arbitration cases and falsely claimed the e-mails were lost in the September 11, 2001, attacks, Reuters reports.
The settlement, announced yesterday by the Financial Industry Regulatory Authority, which regulates brokerages, calls for the brokerage firm to pay a $3 million fine and $9.5 million into a fund to compensate several thousand investors who filed arbitration complaints.
It also resolves charges that Morgan Stanley failed to provide other documents to arbitration claimants.
The bank will hire an independent consultant to ensure it provides materials to retail brokerage clients in arbitrations. It did not admit wrongdoing.
Morgan Stanley has faced many legal and regulatory problems for withholding e-mails. Since 2002, it has agreed to pay more than $29 million to resolve three regulatory probes.
The problems stemmed in part from the destruction of the firm’s New York City e-mail servers in the Sept. 11 attacks. Morgan Stanley’s brokerage business had its headquarters in the World Trade Center.
Millions of e-mails were presumed lost. But it was later revealed they had been backed up on other servers or on individual employee computers. Last December, the National Association of Securities Dealers, a FINRA predecessor, accused Morgan Stanley in a disciplinary complaint of falsely claiming it could not turn over e-mails.
“The failure to produce e-mails was a huge problem,” Susan Merrill, FINRA’s chief of enforcement, told Reuters. “We didn’t find evidence that Morgan Stanley intended to hold back e-mails, but it was a case of one hand not knowing what the other was doing.”
Jim Wiggins, a Morgan Stanley spokesman, says the company was pleased to settle and put the matter to rest.