DST International (DSTi) has announced that Lloyds TSB Bank plc (Lloyds TSB) will expand its usage of AWD at Cheltenham & Gloucester, the bank’s mortgage lending arm.
AWD will be used to control C&G’s mortgage operations division. In addition, departments involved in the mortgage process will be electronically joined up so managers will be able to review manual processes and make any necessary changes.
“Our ultimate goal is to continue to improve our customer service,” Mike Mitchell, C&G’s mortgage director, said. “Even though our mortgage operations are running at near to full capacity, we are still growing so we need to ensure our existing processes are as efficient as possible.
“AWD will eliminate our manual processes making it easier for us to manage the work distribution and deliver continuous improvement to meet changing demands, while ensuring that we comply with regulatory requirements,” he added.