JPMorgan Investor Services is running a series of dial-in forums toeducate clients about corporate actions procedures in diferent markets around the world. The goal is to reduce corporate actions processing errors and consequernt losses because clients have an insufficient understanding of the requirements.
The focus, says Morgan, is on seasonal and market-specific corporateaction event types, with forums taking place at least bi-monthly. Two successful sessions have taken place since the launch of the service in October, with participants dialling in from around the globe.
“Complex corporate action processing can bring challenges for manyindustry participants so we have created an interactive dial-in forum to provide our clients with clarity and training for the more unusual and troublesome corporate action events,” says Jon Divis, Securities Processing Executive, JPMorgan Investor Services. “We are a client-focused organisation that places service excellence as a priority and believe we can add value by breaking down complex corporate actions into easy to understand components in open forums with clear presentation materials.”
The bank explains that corporate actions are frequently cited within the securities industry as a source of error and loss, and that its dial-in forums are designed to enhance knowledge of complex corporate actions, and so reduce both. Morgan says many industry groups are actively working to further standardise and improve corporate action notification and processing, including the Group of Thirty, and that its own dial-in forums are designed to complement those efforts.
JPMorgan Investor Services’ Network Management Group already holds dial-in forums for clients on market-related information, industry developments and tax and regulatory issues.