HBOS Buys Card Payments Dispute Resolution Application From Trintech

Trintech Group, a provider of payment reconciliation applications, says Halifax Bank of Scotland (HBOS) has bought its PayWare Resolve application to improve the management of cardholder disputes. As well as improving efficiency, says Trintech, PayWare Resolve will also help to

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Trintech Group, a provider of payment reconciliation applications, says Halifax Bank of Scotland (HBOS) has bought its PayWare Resolve application to improve the management of cardholder disputes.

As well as improving efficiency, says Trintech, PayWare Resolve will also help to ensure that HBOS remains compliant as card association dispute rules change. The PayWare Resolve disputes engine is refreshed regularly with compliance updates from Trintech so that users are up to date with the latest regulation changes including Visa International’s Re-engineering Disputes (RED) program.

“When a customer contacts HBOS with a transaction query or dispute, our aim is to process their case quickly and efficiently with a quality customer service,” says John Capper, Head of Banking Infrastructure at HBOS. “Speed and accuracy are crucial and PayWare Resolve helps us to achieve on both these measures. By using PayWare Resolve to centrally track and manage all disputed transactions, information is available instantly and processing errors are reduced.”

“We are delighted to add HBOS to our growing portfolio of PayWare Resolve customers,” adds Eamon Keating, General Manager of Trintech’s Payments Division. “With a host of new features and functions designed to deliver peace of mind to issuers and a streamlined service to cardholders, PayWare Resolve adds value to the card program at HBOS.”

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