DALBAR, Inc. announced that Guardian Group Pensions has been awarded the DALBAR Seal of Excellence for Transaction Processing. The DALBAR Seal is only awarded to those firms that consistently exceed customer expectations for services levels.
Before awarding the seal, DALBAR conducted a series of evaluations with Guardian Group Pensions’ clients, reviewing Guardian’s ability to effectively process contributions, distributions, and basic account maintenance for defined contribution plans. The results of these tests indicate that Guardian Group Pensions successfully meets the needs of their clients and is outstanding in processing transactions efficiently and accurately, timely responses to errors and proactively keeping clients informed of any outstanding issues.
“By earning the DALBAR seal, Guardian has proven its dedication to providing exemplary service to its group pension plans. Guardian seamlessly processes transactions, a critical part of maintaining a group pension plan,” said Csilla von Csiky, managing director of DALBAR.