American Savings Bank, a subsidiary of Hawaiian Electric Industries, Inc., has chosen Fiserv to provide a complete, enterprise-wide banking application based on the Signature Bank Platform from Fiserv. American Savings Bank, a $5.2 billion institution headquartered in Honolulu, Hawaii, selected Fiserv based on its ability to provide solutions to meet the bank’s objectives and goals. In particular, the bank’s decision makers cited Fiserv’s multi-channel capabilities as “head and shoulders” above the competition.
The strength of Fiserv applications in data and analytics enhances the bank’s ability to have information available to service new and existing customers effectively. Regardless of touch point – online, branch or call center – Fiserv enables a differentiated and improved user experience as a “partner in possibility” to increase customer satisfaction and banking efficiencies. The new application for American Savings Bank includes more than 20 products from Fiserv.
“American Savings Bank wanted a system that would work for and with us,” says Rick Robel, executive vice president, operations and technology, American Savings Bank. “We were challenged by extremely manual processes and lack of automation from our technology systems. Through our selection process, we found that Fiserv provided a fresh opportunity for our organization to leverage best-in-class systems to build improved, automated internal processes. Fiserv offered all of the components we were looking for, coupled with a can-do attitude that proved they wanted to be not only our technology provider, but also a partner in our success.”
The Fiserv multi-product technology implementation represents all five core competencies: Processing Services, Customer and Channel Management, Business Intelligence and Optimization, Risk and Compliance, and Payments. This strategic implementation will bring innovative improvements in account processing and servicing, electronic document management, risk and performance, source capture optimization, cash management, online banking and bill pay, credit processing, ATM/EFT and loan servicing. Working together with the bank’s team, Fiserv will focus its expertise to help American Savings Bank transform the way it does business and interacts with its customers.
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