Biller Direct HV produced by Fiserv has been enhanced to enable billing organizations to offer their customers mobile alerts, real-time access to account information and immediate payment capabilities.
A cornerstone of Fiservs hosted Electronic Billing and Payment (EBP) capabilities, Biller Direct HV can allow consumers to view and pay bills directly at the website of the company with which the consumer has a relationship. This hosted service can enable billing companies to fully integrate EBP services into their websites, retaining complete control and flexibility over the bill presentation and consumer experience, while Fiserv manages the operational complexities associated with the delivery and payment processes.
Fiserv is enhancing its flagship Biller Direct HV offering based on primary consumer behavior research findings and voice of the customer input received from biller clients. The newest version of Biller Direct HV allows for a more dynamic online billing experience, which can yield cost savings for companies as customers become comfortable using low cost online self-service activities like receiving paperless e-bills. The Biller Direct HV feature pack upgrade enriches an already extensive set of capabilities with market leading enhancements.
Online bill payment transactions continue to grow at an annual rate of 22 percent, and the biller direct channel remains an extremely important component of a billing organizations electronic payments strategy, says Jennifer Roth, research director, Global Payments, TowerGroup.
Given current economic conditions, outsourcing services such as electronic billing and payment is often a smart move as it allows companies to focus on their core competencies while reducing back-office processing costs.
As part of our working relationships with billing organizations, and our commitment to understanding online behaviors, we are continuously striving to improve the electronic billing and payment experience for both billers and consumers, says Adam Craig, director of product management, Biller Solutions, Fiserv.
Our analysis and experience has shown that simplifying the online experience and catering to consumers sense of control and convenience helps drive paperless e-bill adoption.
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