Eldorado Computing, Inc. (ECI) launched a new platform Independent BPO option, targeting the growing needs of healthcare payers that want to outsource non-core healthcare business processes. The independent platform allows healthcare payers to leverage existing systems without additional capital investment in software applications.
Zane Bell, Eldorado Computing’s co-vice chairman, says, “Adding the platform Independent capability to our existing product line will help our customers maximize their return on investment while optimizing outsourced processes. Platform independent BPO clients will realize increased accuracy and enhanced revenue, regardless of what technology solution they use for their business applications.”
Third party-administrators and healthcare payers can select ala cart from ECI’s menu of BPO administrative services, which include enrolment and billing, claims entry and adjudication, eligibility, provider maintenance and service, and plan building. Independent BPO customers benefit from ECI’s E-Service Accelerator (E-SLA) program that combines 24×7 quality servicing with elevated service metrics, which significantly improves customer data entry and claims processing turnaround times.