DALBAR released the 2010 winners of its annual Service Awards as well as Key Honors recipients. For over two decades, DALBAR has conducted rigorous testing of service delivery and, each year identifies those mutual fund, broker/dealer, annuity, life insurance and retirement plan providers that were found to be above their peers in service to clients and to financial professionals after a full year of continuous testing.
The winners of this year’s award have emerged from a highly competitive field of 126 companies. The 2010 DALBAR SQM Service Award and SQM Key Honors are distinctions afforded only to those firms that represent the service leaders within the financial services industry, committed to delivering the highest tier of service to their customers.
For many companies, winning the DALBAR Key Honors or Service Award in 2010 continues a tradition of service excellence. Out of a total of 126 firms tested, those that achieved excellence in service in 2010 are:
Allianz Life InsuranceAllstate Life Insurance CompanyBlackRockGenworth FinancialGoldman SachsThe Guardian Insurance & Annuity Company, Inc.John Hancock AnnuitiesJP Morgan FundsLord, Abbett & Co.New York Life Bank, B/D Annuity Service CenterNew York Life InsuranceNew York Life Investment Management Service CompanyPacific LifePrimerica Shareholder ServicesPrudential FinancialPrudential RetirementPutnam InvestmentsSunAmerica Annuity and Life Assurance CompanySun Life FinancialTransamerica Funds
Of particular note, Prudential Retirement was the only firm to achieve excellence in service to retirement plan participants, while Pacific Life was the only winner in the service delivered to top producing financial professionals.
“The results of our rankings showcase those companies where the institutional imperative to serve customers well is a clear management priority and the commitment to customers is central to the corporate culture,” said Csilla von Csiky, Managing Director at DALBAR.
The awards are based on systematic testing of customer service throughout the year. DALBAR conducts thousands of tests to measure how financial companies respond to the needs for service from their customers. Companies that exceed a variety of industry benchmarks after one year of testing earn the DALBAR Service Award. The following table provides a list of all firms that were recipients of DALBAR’s 2010 Service Award for each category and highlights their historical results.
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