CIBC Mellon has received the highest client satisfaction ratings in Group Five’s annual Shareowner Services Corporate Satisfaction Study, which measures corporate clients’ perception of value and service, and the quality of service provided to shareholders.
“CIBC Mellon maintained their focus on client and shareholder satisfaction, and continues to make improvements in their business processes,” said Jack Sunday, Chief Executive Officer, Group Five. “CIBC Mellon’s favourable rating of 86 per cent for overall client satisfaction reflects the company’s commitment to excellence and drive to meet and exceed their clients’ needs.”
The study received responses from 314 corporations, representing over 6 million registered shareholders. According to the study, the account management relationship between the corporate issuer and the transfer agent, and the perception of quality of service provided to both issuers and their shareholders are the most significant factors affecting corporate clients’ overall satisfaction.
“We are very pleased to once again achieve the highest ratings in Group Five’s satisfaction study,” said Thomas C. MacMillan, President and CEO at CIBC Mellon. “This accomplishment demonstrates that our approach to client service excellence – investing in technology and our people – is delivering the service our clients expect. We are committed to raising our client service levels even higher, and look forward to measuring our progress in next year’s survey.”