CIBC Mellon has improved the management information it supplies to clients. Clients will from now on receive regular reports on the operational performance of the bank in terms of assets under administration; trade settlements; dividend, interest and redemption payments; corporate actions; and cash settlements. The bank is calling the service SEQUIN, which stands for “Service Quality Indicators.”
“Regular measurement of key areas of our business enables us to quickly identify and address any issues as they arise,” says David L. Linds, senior vice president, business development and client relationship management, CIBC Mellon. “Sharing these metrics with our clients is representative of our commitment to transparency and accountability as well as our drive to continually improve the services we offer. We look forward to feedback from clients on the value of this information.”