The Capita Group Plc announced it has signed a contract with Zurich as an outsourcing partner to deliver business processing activities to support the continued growth of Zurich’s UK Life operations.
The core contract is valued at 300 million over 10 years. Additionally, Capita will provide further services throughout the term of the partnership as required by Zurich.
Capita will deliver customer servicing, policy administration, new business and claims activities and the associated technology. The focus will be to simplify business processes and accelerate technological performance to achieve further improvement. The contract will represent the largest outsourcing partnership to provide open book life and pensions administration services in the UK.
Operations and approximately 1040 employees will transfer to Capita with effect from February 1, 2006.
Rod Aldridge, executive chairman of Capita, said, “We are proud to have been selected by Zurich as its business partner for UK Life operations. This partnership builds on Zurich’s current program of improving operational excellence. Together our aim is to facilitate step changes in customer service quality and business performance to enable Zurich to remain at the forefront of the UK Life market. This contract significantly expands Capita’s activity in the Life and Pensions market and reinforces our position at the forefront of delivering added value outsourced solutions for both open and closed books of business.”