BT Radianz Adopts ClickSchedule Solution To Adjust Its Core Network

BT Radianz has implemented ClickSoftware's ClickSchedule solution to enhance BT Radianz's ability to schedule changes on its core networks. BT Radianz, which provides Internet Protocol (IP) connectivity to financial institutions, has operational staff worldwide required to manage core network changes,

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BT Radianz has implemented ClickSoftware’s ClickSchedule solution to enhance BT Radianz’s ability to schedule changes on its core networks.

BT Radianz, which provides Internet Protocol (IP) connectivity to financial institutions, has operational staff worldwide required to manage core network changes, and ClickSoftware provides workforce and service optimization solutions meant to increase workforce productivity and customer satisfaction.

“Our financial customers require 100% network availability, so scheduling of core network changes at BT Radianz is subject to a complex risk and impact analysis, as well as a tightly controlled authorization process,” said Mark Akass, vice president of engineering at BT Radianz. “The system is already giving us a better understanding of where jobs are positioned in the schedule and how they are related, which helps us provide the level of customer service that our client base expects,” Akass said.

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