BT appointed Rogier Bronsgeest as president of Customer Service Operations, in charge of service operations to BT Global Services customers. He will be responsible for maximising the effectiveness and consistency of customer service in BT Global Services by leveraging existing service capabilities across BT.
Rogier Bronsgeest joins BT from Getronics KPN where he was responsible for global service delivery in more than 90 countries. Rogier previously held senior operational positions at IBM, Rational Software, Baan Company and Unisys.
Bronsgeest will join the BT Global Services Leadership Team and the BT Operate Executive Board.
We are integrating service across our business to optimise end-to-end service management to our customers in the most effective way, says Hanif Lalani, chief executive officer BT Global Services. This gives us the opportunity to further improve a customer experience that is already recognised by the industry as one of the very best. Rogier Bronsgeest is joining us to lead that effort and to make sure that all our customers receive the same excellent service all around the world, no matter where they are being served from.
BT is recognised as a global leader for the quality of the service it delivers to companies and public sector organisations across the world. BT has consistently been recognised by Telemark for customer excellence, receiving a Diamond Award (best in category) for network installation and nine Gold Awards for outstanding service performance in September 2009. BT was also ranked as best global operator for Data VPN customer satisfaction in both August 2008 and February 2009 Telemark reports. BT won Frost & Sullivan’s Customer Value Enhancement Award and the Best Customer Service Award at the Atlantic-ACM Global Wholesale Carrier Excellence Awards in 2008. The Bathwick Group ranked BT as number one for customer innovation among top IT service providers in 2009 and FedEX Express gave BT an outstanding service award for exemplary services delivered highest benchmark for service quality in 2009.
Rogier Bronsgeest, 45, is a Dutch citizen and father of three.
D.C.