French Retail Banking division of BNP Paribas (FRB) opts for TIBCO’s Business Process Management (BPM) package to automate its back office processes.
Applications offered by TIBCO, infrastructure software provider, will replace manual processes, covering up to 4,000 users, improving the quality of its output and providing greater transparency into the performance and governance of its processes.
The tools to be deployed are TIBCO iProcess Suite, TIBCO BusinessEvents for operational management, TIBCO iProcess Analytics for analytical management of processes, and TIBCO ActiveMatrix BusinessWorks for governance.
The new service will be available for all staff of FRB’s division engaged in back office functions such as payments, account opening or modifying account details.
Working with a leading document management system, the new software from TIBCO replaces a paper-based system and is designed to provide the flexibility to route work to our different processing centres, says Pierre Payen, Garanderie. It will operate over multiple channels, with inputs from the web, sales offices or internally.
BNP Paribas, one of the European leaders in global banking and financial services, has been a longstanding customer of TIBCO Software for its messaging, integration and business process management software, says Fabio Pulidori, senior vice president, TIBCO Software, EMEA. Its decision to select TIBCO for this project, under strong competition from a leading rival, highlights the strength of our technology and our proven track record in retail banking.
L.D.