Eyes Wide Open: The Pros and Cons of Outsourcing

In 2013, the revenue of the global outsourcing market was $82.9 billion, up from 45.6 billion in 2000. The decision about whether to outsource or not is a fundamental one for most businesses. Firms need to be fully aware of the pros and cons and enter the agreement with their eyes wide open. Here Steve Young, CEO, Citisoft, provides a brief overview of some of the key points to consider.