Bank of Scotland (Ireland) has expanded its use of SmartStream Technologies’ Transaction Lifecycle Management to automate payments for its home loans and mortgages divisions.
Bank of Scotland (Ireland) currently uses SmartStream’s TLM Cash Management and TLM Reconciliations solutions to provide its Finance and Treasury divisions with visibility across their entire payments process. Payments are automatically managed from start to finish, enabling the bank to eliminate paper work and reduce re-keying of data and the subsequent opportunity for human error.
“The initial TLM implementation enabled us to build an automated, volume insensitive process that can easily be extended as we expand our operations,” says Sean Moore, business project manager at Bank of Scotland (Ireland). “By automating our payments and receipts processes, we have been able to further reduce risk whilst delivering the highest level of customer service. Extending the service to our home loans and mortgage divisions is a natural progression which has been made very simple by TLM’s scalability.”