BancTec, Inc., a provider of document and payment processing services and applications, has signed a five-year business process outsourcing (BPO) agreement with Exelon Corporation.
Under the agreement, BancTec’s Addison, Ill., BPO facility will assume responsibility for remittance processing for Exelon subsidiary ComEd, while a new BancTec operations facility in Philadelphia will assume responsibility for remittance processing for Exelon subsidiary PECO. Together, ComEd and PECO distribute electricity and gas to approximately 6 million customers.
“Exelon continues to look for opportunities to improve the efficiency of operations and focus on our core business, which is keeping the lights on,” says M. Bridget Reidy, senior vice president and chief supply officer, Exelon. “Working with BancTec will help Exelon meet these objectives and enhance our payment processing capabilities.”
“This agreement is a testament to the strong network of facilities and solutions BancTec has developed since establishing our BPO practice,” says Jeff Brown, vice president of BPO practice, BancTec, Americas. “We look forward to working closely with Exelon with the goal of a seamless transition of their remittance processing operations to BancTec.”
L.D.