AmBank Makes Notice To Public Regarding Credit Card Scams

With the spate of scams involving sms spamming and voicemail on the rise or increase lately, AmBank (M) Berhad ('AmBank') would like to caution the general public on these attacks and attempts launched by a coordinated syndicate. The public is

By None

With the spate of scams involving sms spamming and voicemail on the rise or increase lately, AmBank (M) Berhad (‘AmBank’) would like to caution the general public on these attacks and attempts launched by a coordinated syndicate. The public is advised to be wary of any attempt by a third party to secure their personal and confidential information. We would also like to draw attention to the “dos and don’ts” in handling such sms spamming and voicemail scams.

A customer may receive an sms/automated voice message that he has incurred a transaction on his credit card and that he must call a specified number to make arrangements for the payment. The customer will then be given a number purportedly belonging to the credit card division of the issuing bank. When he dials in, he will be asked to provide personal financial information for their necessary action.

What will then follow is that the customer’s personal financial information will be used by the syndicate to access his bank or credit card accounts.

Here are the recommended “dos and don’t’s” which customers can use to help them avoid being scammed:

DOs

• Be suspicious if someone contacts you unexpectedly and asks for your personal financial information.

• Check the bank’s website to determine the actual customer support and other phone numbers and call the bank to verify.

• If you are a customer, you need to immediately inform your banks to cancel and change your account numbers, in case information has been passed to the syndicate.

DONTs

• Never respond to any SMS/phone calls requesting your personal financial details.• Never reveal your personal financial details to anyone.• Never follow instruction from an unknown party to do banking transactions or make changes to your bank account details.• Do not give your personal financial details to any caller claiming to be from the bank. If the caller is from the bank, they would know your details.

D.C.

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