Managed Objects says that Allied Irish Banks (AIB) has bought some software from it. The software is called Formula.
According to John Stuart-Trainor, Senior Manager, Enterprise Technology, at AIB, the bank will use Formula to “protect our business by telling us how our customer-facing services are doing and helping us to prioritise what IT issues need to be fixed first. By aligning our IT service to critical business processes like our customer support desk, we’re not only able to improve the IT service we provide to our employees, we’re able to directly influence and improve the service we provide to our customers.”
AIB looked at a number of vendors before buying the Managed Objects application. “For AIB, it was critical to select a solution that provided capabilities to solve not only today’s IT service-related issues, but would also provide a growth path to ensure our future needs were addressed as well,” says Stuart-Trainor. “With Formula, we’ve got a solution that will handle our needs well into the foreseeable future.”
Formula will work by integrating and correlating detailed event data from AIB’s existing management tools. The solution then determines how the data is impacting critical services, overall data centers, or key technology groupings within the data centers, like the servers that support customer transactions. In theory, AIB’s IT staff – as well as its senior and line-of-business managers – can then access the information translated through Formula. Formula can also be used to deliver executive dashboards as well. The aim is to free systems administrators to see the detailed device or alarm information they need to quickly find and fix problems, while management can view the high-level status of key business services in real time from any browser.
Siki Giunta, president and chief executive officer of Managed Objects, explains that “at the end of the day, it’s not about networks or servers, applications, databases, or even Web sites. It’s about the service you provide to your customers. When you look at your infrastructure that way, you can make IT decisions that best benefit your customers – and in turn, your bottom line.”