ADP Information Distribution Services – the part of ADP that offers electronic document workflow and routing for areas such as new account opening, client agreements and compliance – is extending the service from North America to the rest of the world.
ADP says the service provides multiple channels for the “ingestion” of physical and electronic documents, and includes secure hosting for efficient storage, indexing and retrieval. The service is available on an outsourcing basis and includes document review and quality control.
Another part of the service is supplied via ADP’s PostEdge e-delivery solution which delivers and stores electronic documents such as transaction confirmations, account statements, daily reports and tax documents. This aims to cut print, postage and distribution costs.
“Our services have been proven to deliver cost and risk benefits, while enabling our customers to provide the highest levels of service to their clients,” says Gerard Scavelli, General Manager, ADP Information Distribution Services. “We are confident that they will be well-received in the international marketplace, and we are committed to supporting them with world-class standards of service.”
ADP’s document management and workflow services were launched in North America in 1999, where they are now used in new account applications, confirms and statements, pension plan applications, tax documents, online trading agreements and share purchase plan agreements.
ADP says it has already gained its first European customers for the PostEdge platform.