Back-Office Servicing: A Lever for Unlocking Growth and Driving Value

Global Custodian, in partnership with State Street, is pleased to bring you a brand new video series – Back-Office Servicing: A Lever for Unlocking Growth and Driving Value. Over the coming weeks you will hear from State Street’s subject matter experts on the key issues currently facing the securities services industry, and how State Street is evolving their servicing capabilities to help clients achieve better outcomes now and into the future.

Evolving Securities Services in a Hybrid World

Donna Milrod, Chief Product Officer, State Street
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Donna Milrod discusses how State Street is evolving its core capabilities, bringing innovation to clients and building for the future as the traditional and digital custody rails are set to run in parallel for some time.

Evolution of Custody in an Integrated Marketplace

Chris Rowland, Head of Custody, Cash and Depositary Bank Services, State Street

In this video Chris Rowland discusses the challenges facing traditional custody today and how State Street is evolving its offering to best support clients.

Digital Assets and Tokenisation

John Sweeney, Digital Lead, State Street.

In this video John Sweeney measures the appetite for the tokenisation of traditional assets in the marketplace, and the regulatory landscape in which custodians currently operate.

The Growth and Evolution of Cash and Deposits

Lisa Rossi, Head of Enterprise Strategies for Cash Products,

State Street

In this video, Lisa Rossi tracks the developments of cash and depositary services over the last five years and the evolving needs of clients in the space. 

Custody as an Ecosystem

Suren Sankar, Head of Ecosystem and Disruptive Technology Strategy of Global Custody, State Street.

Suren Sankar assesses the changing landscape of traditional custody and the growing importance of strong industry collaboration.

Risk and Performance Analytics An Evolving Landscape

Dax Johnson, Senior Vice President, Global Product Executive, State Street.

Dax Johnson discusses new developments in risk and performance analytics, how the technology is evolving and how State Street is navigating the rapid pace of change.

The Evolution of Transfer Agency

Jörn Tobias, Global Head of Investor Services Product Management, State Street

Jörn Tobias joins our series to discuss the current challenges facing clients’ transfer agency operations, plus State Street’s innovation roadmap to solve these issues with a single digital transfer agency experience.

Stand Out from the Fund Administration Crowd

Brian O’Sullivan, Head of Fund Administration, State Street


In this video Brian O’Sullivan explains how technology is impacting the fund administration landscape, how State Street is evolving its own capabilities to benefit clients and where the bank sees opportunities to unlock growth.

Accounting for Unlocking Growth and Value

Veronica Lee, Senior Vice President, Global Head of Accounting Product Management, State Street

We round out the series with Veronica Lee who discusses how State Street’s accounting function is changing to match customer expectations, using creativity and the technological tools at their disposal to grow and evolve within regulatory requirements.