Though nearly half of British financial services organizations have implemented or tested VoIP, a lack of technical understanding is holding most (64%) back from implementation, according to research commissioned by network services provider Telindus.
The majority (51%) have yet to take the plunge, but 61% of financial services IT managers believe that VoIP will be carrying at half of all UK business voice traffic within ten years.
Among the early adopters, 71% gave cost saving as a reason for implementation, followed by wanting to improve productivity (52%) and wanting to enable a mobile workforce (38%).
Ian Shepherd, Business Solutions Manager, Telindus, comments, “The benefits of VoIP/IPT are certainly being realised by the financial services sector -EMEA-wide, Telindus has over 110 IPT customers, with 30,000 IP phones in use daily. Reduced call and infrastructure costs and enhanced functionality are driving adoption, as businesses seek greater productivity and mobility.”