CityIQ, a leading provider of consultancy services to the Securities Industry are launching a unique consultancy service which would allow organisations to measure the quality of their client relationships.
“Typically, City institutions concentrate on KPIs and SLAs, ignoring the fact that the measurement of service quality is not just about hard numbers, perceptions play a major role,” says Paul Wiltshire, a director at CityIQ. “To help our clients address what we believe to be this very real challenge we looked for a partner firm that could provide us with the specialist tools we needed. After a detailed evaluation we selected Deep-Insight Limited, global specialists in Relationship Value Management.”
“Together with CityIQ we are offering City institutions the ability to understand, in real depth what is happening in their vital business relationships,” adds Peter van Veen, the UK Managing Director for Deep-Insight. “We deliver a 360 degree view of relationship quality which will ensure that City institutions no longer have to rely on traditional retention metrics, transactional histories, outdated early warning systems or subjective Account or Relationship Manager feedback. We have proved the success of our approach in a number of Europe’s leading organisations and we are delighted to work with Paul and his CityIQ team to bring these solutions to some of the City’s most noteworthy institutions.”