The eMessaging Service enables billing organizations to communicate legal disclosures, regulatory updates and service-related information via e-mail directly to customers who have elected to go paperless and receive bills electronically. This gives the online consumer a truly paper-free experience and can deliver substantial cost savings to billing organizations.
As a complement to eBill Distribution from Fiserv or Biller Direct HV from Fiserv, messages sent with the eMessaging Service allow the biller to add branding and personalization with individual names, hyperlinks, logos and graphics, and thus extend their brand to the e-bill experience as they maintain consistent communication with their consumers.
“An e-messaging service provides a value-added capability for billing organizations who want to cut costs and streamline delivery of required service notices, and makes sense for billing organizations,” says Bruce Cundiff, director of payments research and consulting, Javelin Strategy and Research. “Using a customizable electronic service and account notification tool ensures billers they are extending the full value of the paperless relationship with their customer to maximize their cost savings.”
“More than sixty-four million U.S. households have chosen to pay bills online – and many are converting to paperless billing. Because billing organizations typically send service or regulatory messages to their customers through traditional postal mail, they may not be achieving their paperless cost saving goals,” says Michelle Flint, vice president an and general manager, Biller Solutions, Fiserv. “The eMessaging Service from Fiserv enables cost savings as we provide a secure way to deliver electronic messages and connect with customers at their preferred touch point – online. This also minimizes dependence on a consumer’s physical address and personalizes the communication process.”
“Signature 9.2 from Fiserv was designed collaboratively with clients, and it provides immediate business benefits as it expands the innovative and customer-centric features of the platform,” says Tony Catalfano, division president, Bank Solutions, Fiserv. “In particular, Signature 9.2 delivers enhanced functionality and process improvements in credit management and loan fulfillment that can lead to increased end-customer satisfaction. This version includes the first enhancements in a multiple release process to deliver additional commercial lending functionality to address the needs of our clients and this dynamic marketplace.”
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