Private equity specialist becomes first UK vendor to appoint Professional Services Director3i Infotech-Framework (Framework), the UK provider of software solutions to the global private equity community, has appointed Jeremy Ward to the position of Professional Services Director, effective immediately.
Jeremys appointment is the first move made by a UK-based private equity specialist vendor to tackle the increasing complexities associated with managing the customer experience. With the international private equity markets continuing to remain in flux and with demand for portfolio management tools on the increase, the senior hire underlines the increasing importance software and service providers must place on understanding the changing demands of a rapidly maturing client base.
Jeremy, who will report directly to Managing Director Elspeth Goodchild, has overall responsibility for new customer installations and software upgrades for existing users, emphasising Frameworks belief that service must go beyond the provision of technological expertise and must incorporate wider customer satisfaction and confidence.
Jeremy joins Framework at a time when the business is rapidly expanding its footprint in the international private equity markets, says Elspeth Goodchild, managing director, 3i Infotech Framework. To support this growth, we are investing heavily in improving the existing customer experience, to ensure that the services that we offer continue to meet the needs of a rapidly evolving customer base. With a strong mix of consultancy expertise and technological know-how, I look forward to working with Jeremy during this important stage of our businesses growth.
D.C.